Terms of Service
Welcome to Reach First. These Terms of Service (“Terms”) govern your access to and use of the Reach First website, client portal, checkout system, products, and services.
By visiting or using our website at https://reachfirst.com, creating an account, requesting a service, accepting a proposal, placing an order, making a payment, or using any service provided by Reach First, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
Please read these Terms carefully before using our website or purchasing any service.
By accessing our website, submitting an inquiry, creating an account, placing an order, accepting a proposal, making a payment, or using our services, you confirm that:
If you do not agree with these Terms, you must not use our website, place an order, or use our services.
You may use the Reach First website for lawful business and informational purposes only.
You agree not to:
Reach First may restrict or block access to the website where misuse, fraud, security concerns, or violations of these Terms are identified.
We make reasonable efforts to keep the information on our website accurate and current. However, website content is provided for general information and may be changed without notice.
Website information, including service descriptions, packages, prices, timelines, and features, does not create a binding commitment unless it is included in an accepted order, proposal, quotation, statement of work, or service agreement.
If there is a difference between information displayed on the website and an accepted proposal, quotation, order, or agreement, the accepted document will take priority.
Reach First provides digital and business services that may include:
The exact scope of services will be described in the applicable package, proposal, quotation, order form, statement of work, or other written agreement.
Services or deliverables not expressly included in the agreed scope may be treated as additional work and may require additional payment.
Certain services may require you to create an account or access our client portal.
You are responsible for:
Activities completed through your account may be treated as authorized by you unless you notify us promptly of suspected misuse.
Reach First may suspend an account where there is suspected fraud, unauthorized access, non-payment, misuse, or a violation of these Terms.
The customer agrees to:
Reach First will not be responsible for delays caused by missing information, delayed approvals, unavailable access, incomplete content, or other matters under the customer’s control.
An order may be placed through:
An order is not considered accepted until Reach First confirms the order or begins providing the service.
Reach First may reject or cancel an order where:
Where an order is cancelled by Reach First before work begins, any eligible prepaid amount will be handled according to the applicable refund terms.
Prices may be displayed on our website, checkout page, proposal, quotation, invoice, or order form.
The customer agrees to pay all applicable charges, taxes, fees, and approved additional costs.
Payment must be made according to the billing cycle and due date shown on the invoice or checkout page.
By providing a payment method, you confirm that:
For recurring services, Reach First may process renewal payments until the service is cancelled in accordance with these Terms.
Unpaid invoices may result in late charges, suspension, cancellation, or termination of services.
Recurring services may include hosting, SEO, digital marketing, advertising management, social media management, maintenance, support, software subscriptions, and other ongoing services.
Unless otherwise stated in writing, recurring services automatically renew for the same billing period until cancelled.
By purchasing a recurring service, you authorize Reach First and its payment processor to charge the payment method on file for recurring invoices.
The customer is responsible for cancelling the service before the next renewal date if the service is no longer required.
Failure to pay a recurring invoice may result in:
Project timelines are estimates unless Reach First expressly confirms a fixed deadline in writing.
Timelines may be affected by:
Where a customer delays required information, feedback, payment, or approval, the delivery date may be extended accordingly.
The number and type of revisions included will depend on the purchased package or agreed project scope.
Revisions must relate to the originally approved requirements.
The following may be treated as additional work:
Reach First may provide a separate quotation or invoice before completing additional work.
The customer is responsible for reviewing deliverables and providing approval or revision requests within the requested review period.
Approval may be provided through email, the client portal, a project management system, a recorded meeting, or another written communication channel.
Once an item has been approved, later changes may be treated as additional work.
If the customer does not respond for an extended period, Reach First may pause or close the project. Any work already completed will remain payable.
Unless otherwise agreed in writing, ownership of final custom deliverables created specifically for the customer will transfer after all related invoices have been paid in full.
Reach First retains ownership of its:
Third-party software, stock materials, plugins, fonts, themes, APIs, and other licensed resources remain subject to their respective licence terms.
The customer must not resell, redistribute, copy, or misuse Reach First’s proprietary materials without written permission.
The content available on the Reach First website, including text, branding, graphics, layouts, service information, logos, videos, and other materials, is owned by or licensed to Reach First.
You may view and use the website for personal or internal business purposes. You may not reproduce, republish, distribute, modify, sell, or commercially exploit website content without prior written permission.
“Reach First,” its logo, and associated branding may not be used without authorization.
The customer retains ownership of materials supplied to Reach First.
By providing materials, the customer gives Reach First permission to use, copy, modify, process, and share those materials as reasonably necessary to deliver the purchased services.
The customer confirms that provided materials:
The customer is responsible for claims arising from materials supplied without proper rights or permission.
Reach First may use or integrate third-party services, including:
Third-party services are governed by their own terms, policies, availability, and pricing.
Reach First is not responsible for third-party outages, account suspensions, policy changes, algorithm updates, price increases, rejected advertisements, data loss, or service discontinuation outside our reasonable control.
Reach First does not guarantee specific:
Results may be affected by competition, market conditions, platform policies, customer budgets, website quality, customer response times, algorithms, and other external factors.
Forecasts, estimates, and projections are provided for planning purposes and are not guarantees.
Where hosting or technical services are purchased, Reach First will make reasonable efforts to maintain service availability.
However, uninterrupted availability cannot be guaranteed.
Temporary interruption may occur due to:
Customers remain responsible for maintaining independent backups unless a written service agreement specifically states that backups are included.
Reach First may refuse, suspend, or terminate services connected to:
Support will be provided according to the purchased package or service agreement.
Customers should submit support requests through approved channels, such as the Reach First support portal or designated company email address.
Standard support does not include:
Additional support may be quoted separately.
Recurring services may be cancelled by submitting a written cancellation request through an approved Reach First communication or account channel.
Cancellation should be submitted before the next renewal date.
Cancellation does not remove the customer’s responsibility to pay:
Stopping the use of a service, removing a payment method, or failing to pay an invoice does not by itself constitute a valid cancellation request.
Because Reach First provides digital, professional, and customized services:
Refund requests will be reviewed based on the circumstances and applicable agreement.
Approved refunds may exclude payment processing or third-party charges that cannot be recovered.
The customer should contact Reach First and allow a reasonable opportunity to investigate and resolve a billing or service concern before initiating a payment dispute or chargeback.
Customers must not submit false, misleading, or fraudulent chargebacks.
Before initiating a chargeback, the customer should contact Reach First regarding the disputed transaction and provide a reasonable opportunity for resolution.
Reach First may provide the payment processor or financial institution with relevant records, including:
Fraudulent disputes may result in immediate service suspension or termination.
Reach First may suspend or terminate website access, accounts, projects, or services where the customer:
Suspension or termination does not remove the customer’s obligation to pay for work completed, services provided, or costs already incurred.
Each party agrees to use reasonable care when handling confidential business, technical, financial, login, and project information received from the other party.
Confidential information may be shared with employees, contractors, or service providers who reasonably need it to provide the services and who are subject to appropriate confidentiality obligations.
Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.
Reach First may collect and process information necessary to:
Information may include contact details, company information, billing data, communications, device information, browser information, IP addresses, order records, account activity, and service usage data.
Additional information about data practices may be provided in the Reach First Privacy Policy.
By using the Reach First website, submitting a form, creating an account, placing an order, accepting a proposal, or communicating electronically, you consent to receiving service-related communications electronically.
By checking the acceptance box during checkout, electronically signing an agreement, clicking an acceptance button, or completing an order, you acknowledge that:
Electronic records may be retained as evidence of your agreement and order authorization.
The website and services are provided on an “as available” basis, subject to the applicable service agreement.
To the maximum extent permitted by law, Reach First does not guarantee that:
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, Reach First will not be liable for indirect, incidental, special, punitive, or consequential losses, including:
Reach First’s total liability relating to an affected service will not exceed the amount paid by the customer to Reach First for that specific affected service during the three months immediately before the event giving rise to the claim.
This limitation does not apply where liability cannot legally be limited or excluded.
The customer agrees to be responsible for claims, losses, penalties, damages, or reasonable costs arising from:
This section applies only to the extent permitted by applicable law.
Reach First will not be responsible for a delay or failure caused by circumstances beyond its reasonable control, including:
Deadlines may be reasonably extended during such events.
These Terms are governed by the applicable laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-law principles.
Before starting formal legal proceedings, both parties should make reasonable efforts to resolve the dispute through good-faith communication.
Subject to applicable law, disputes will be submitted to the courts with jurisdiction in Alberta, Canada.
Reach First may update these Terms to reflect changes in services, business practices, website features, legal requirements, or third-party obligations.
The current version will be published on the Reach First website with an updated revision date.
Changes will apply from the date they are published unless otherwise stated. Changes will not normally replace the specific terms of an already accepted fixed project agreement unless agreed in writing or required by law.
Continued use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
The invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it enforceable where permitted by law.
These Terms, together with the applicable order, proposal, quotation, statement of work, Privacy Policy, and any separately signed agreement, form the agreement between Reach First and the customer.
Where documents conflict, the following order of priority will generally apply:
Questions regarding these Terms, an order, billing, or a service may be submitted through the Reach First website or by contacting:
Reach First
Website: https://reachfirst.com
Email: support@reachfirst.com